DuoSTATION IT Service Management contains features such as automatic escalation, management of a service catalog and the option to set up different service levels of SLAs, etc.
Administer and manage the different services that your IT organization provides.
Set up the SLAs you have with your customers. They are very easy to set up and then you may manage the service levels to be followed.
All cases are automatically escalated. Both functionally and/or hierarchically according to the service levels of the SLAs.
With a few simple commands, you can quickly produce reports to confirm that your SLAs are achieved.
Fill out this form and we will contact you to arrange a free demo. After the demo accounts, you can choose whether we will help you to install an evaluation of DuoSTATION free.